Webinar: Discussing Financial Concerns – Communicating with Empathy and Respect

Financial conversations can sometimes feel uncomfortable, especially when a client is worried about the cost of their pet’s care. In this session, Debbie Boone, BS, will help CSRs feel more comfortable and confident having these conversations with empathy, understanding, and without judgment. Attendees will learn how to recognize the emotions behind “I can’t afford it,” talk through available options, and use practical language and tools to help clients feel heard, respected, and supported.