By Judy Rose Lanier, CVPM, CVA, VEMM (NAAVR Executive Director)
Veterinary Receptionists Week is all about celebrating you and the steady presence you bring to the front of every veterinary practice. You are so much more than the person who answers the phone or schedules appointments. You are the calm in the chaos, the friendly voice that reassures worried pet parents, and the steady guide helping clients navigate everything from first visits to difficult goodbyes. Every day, you show up with compassion, patience, and resilience.
Your role requires a unique kind of strength. In one moment, you’re celebrating a new puppy or kitten with an excited client, and in the next, you’re offering kindness and empathy to someone facing a heartbreaking decision. That emotional balance isn’t easy, but you handle it with grace and professionalism. You are the glue that holds everything together, even on the busiest, most unpredictable days.
This week is a reminder that what you do matters so much to so many. Your kindness and hard work doesn’t go unnoticed. You make a difference. Your ability to connect with both clients and your teammates is what helps create a great experience.
This week, take a moment to celebrate yourself and your fellow receptionists. You’ve earned it!
