Webinar: The 1st Line of Defense: CSRs in Veterinary Triage

When a worried pet owner calls or rushes through the door with a patient in crisis, the medical team isn’t the only team member who matters.

The CSR is often the first line of defense.

From asking the right questions and recognizing red flags to communicating critical information and keeping patient flow moving, CSRs play an essential role in veterinary triage.

Join NAAVR for this FREE live webinar:

The 1st Line of Defense: CSRs in Veterinary Triage

You’ll discover practical strategies to:
✔️ Strengthen information gathering during emergencies
✔️ Improve communication between CSRs and medical teams
✔️ Support patient flow during high-pressure situations
✔️ Make the most of the skills CSRs bring to emergency care
✔️ Build stronger, more coordinated emergency workflows

Because when CSRs are empowered, teams perform better, clients feel supported, and patients receive the timely care they deserve.